Updated 220-1002 Exam Questions Are More Helpful for CompTIA A+ Certification

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We have updated both the two exams for CompTIA A+ certification, and yesterday, we have introduced the most updated 220-1001 study guide already. Today, we will share the information of the most updated 220-1002 exam questions. The latest 220-1002 practice exam contain 622 practice exam questions with verified answers. CompTIA A+ 220-1002 exam questions designed by the experts after searching in accordance with the syllabus of CompTIA A+ 220-1002 exam. With ITExamShop 220-1002 pdf file, you can learn all Q&As and prepare for 220-1002 exam well.

Read 220-1002 free questions, you will find they are helpful for CompTIA A+ Certification

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1. A technician is deploying a PXE installation of a new OS onto a small group of company workstations .

Which of the following should the technician monitor during the installation?

Impact to the workstations

Impact to the users

Impact to the network

Impact to the DHCP pool

2. Which of the following security tools can leverage the onboard TPM to protect data at rest?

Encrypted file system

Access control list

BitLocker

Secure file transfer protocol

3. Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

Brute force

Key stretching

Rainbow table

Dictionary attack

4. A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help.

To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

keys

passwords

root CA

tokens

5. Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

2GB

4GB

6GB

8GB

6. A technician replaced the hard drive for the organization's Chief Financial Officer (CFO). The technician wants to reuse the old drive in another system.

Which of the following actions would be MOST appropriate?

Format the drive.

Degauss the drive.

Wipe the drive.

Drill the drive.

Shred the drive.

7. A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware .

Which of the following steps should the technician take NEXT to address the infection?

Educate the end user

Schedule scans and run updates.

Disable System Restore.

Remediate the infected system.

8. A user opens a phishing email and types logon credentials into a fake banking website. The computer’s antivirus software then reports it has quarantined several temporary Internet files. A technician disconnects the computer from the network .

Which of the following should the technician perform NEXT?

Have the user change the password.

Update the antivirus software and run scans.

Disable the user’s local computer account.

Quarantine the phishing email.

9. Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger .

Which of the following would be the BEST resolution to issue?

Restart the table

Disable and then renewable Bluetooth

Calibrate the touchscreen sensor

Disconnect and then reconnect the stylus

10. A special type of ESD-safe vacuum cleaner may be necessary to safely clean large spills of:

toner.

battery acid.

ink.

filament.

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11. A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs .

Which of the following should the technician implement to ensure maximum uptime of the client VM?

Cloud storage backup

Large file storage

Image-level backup

Uninterruptible power supply

12. Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Comment

Loop

Variable

String

13. Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

UPS

Server rack

PoE phone

Desktop printer

Modem

Patch panel

14. After installing an application on a smartphone, a user starts receiving pop-up ads for recently visited physical stores. The user also receives prompts to install other applications .

Which of the following permissions should be revoked to disable the unwanted notifications?

Account access

Mobile data

Location access

Contacts access

15. Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues .

Which of the following is MOST likely the cause of the issue?

There is an OS update failure.

Out-of-office is turned on.

There is an Internet connectivity issue.

SMTP services are not running.

16. A company is creating a disaster recovery plan .

Which of the following should be implemented to BEST ensure the company’s data can be successfully restored in the event of a disaster?

File-level backups

Backups for critical applications

Regular backup testing

Backups to cloud storage

Redundant backups on site

17. After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails .

Which of the following troubleshooting steps should a technician take NEXT?

Place the previous certificate in escrow.

Verity the installation of S/MIME on the phone

Ensure the users public Key is in the global address list

Instruct the user to wait for synchronization to complete.

18. A user’s mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

a hardware issue on the device.

the device to run more slowly.

the user to exceed the monthly data limit.

the device to change to WiFi settings.

19. A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely .

Which of the following steps should a technician perform?

Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.

Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.

Establish a remote connection, install a free third-party backup tool, back up the user’s software, and instruct the user on how to reinstall Windows.

Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

20. An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization’s mailing list .

Which of the following should be performed to remove and prevent any further emails from this organization?

Click the “Unsubscribe” button on each unwanted email

Send the unwanted items to the spam or junk folder

Deploy an email address whitelist

Create domain-based filters

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21. A team needs to deploy a temporary server room at a site to provide support during construction.

Which of the following should they use at this site while setting up the server room?

Air filters

Privacy screens

Vacuums

ESD mats

22. A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command .

Which of the following script file types is the technician writing?

bat

.sh

.js

23. A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share .

Which of the following commands should the technician use FIRST?

ping

nslooking

net use

ipconfig

24. Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Local Administrator

Standard User

Power User

Guest User

25. A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point .

Which of the following should the technician do NEXT?

Run the scan again to ensure all malware has been removed

Quarantine the infected workstation from the network

Install all of the latest Windows Updates to patch the system

Educate the user on safe browsing practices

26. A technician responds to a report that a user’s desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly .

Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Roll back the OS upgrade. Continue using the older version of Windows

Reset the PC to its factory conditions. Perform the OS upgrade again

Update the SATA controller driver from the manufacturer’s website

Perform a full backup and replace the hard drive

27. Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Choose two.)

Ground oneself before touching components.

Avoid exposing components to sources of RF

Maintain cool and dry air in the work environment.

Handle cards by their edges to avoid contacting ICs.

Wear adequate eye protection at all times.

Ensure hardware is plugged into a grounded outlet.

28. After a successful phishing attempt on a corporate workstation, the workstation is infected with malware that went undetected by the antivirus. When a technician arrives to investigate the issue, the workstation is no longer in a bootable state. Recovery is not possible, and the operating system has to be reinstalled completely .

Which of the following would MOST likely prevent a future infection?

Creating regular restore points

Educating the user

Scanning for viruses frequently

Channing to a different antivirus vendor

29. A user has changed the MAC address of a laptop to gain access to a network.

This is an instance of:

spoofing

brute force

man-in-the-middle

a botnet

30. Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.

Which of the following should the technician have covered previously as part of the original repair?

End-user education

Pre-installation environment cleaning

Disabling of System Restore

Infected system quarantine

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31. A. user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs .

Which of the following should the user do to fix the issue?

B. Upgrade the drive.

C. Replace the discs.

D. Roll back the drivers.

D Reinstall the firmware.

32. A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails .

Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user’s request? (Select TWO).

MAC filtering

Default SSID

Radio power levels

Content filtering

Physical security

33. A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately .

Which of the following should the technician perform FIRST?

Risk analysis

Back-out plan

Change board

Implementation plan

34. A technician is setting up a SOHO router for a customer. Per the customer’s requirements, data security is the highest priority .

Which of the following provides the MOST security for the network?

Set up encryption for wireless

Set up port forwarding.

Set static IP addresses.

Change the default SSI

35. A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Default gateway

Proxy server

WINS server

DHCP settings

36. A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused .

Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?

Disk quotes

Disk defragmentation

Extending partitions

Distributed file system

37. A smartphone user receives notice that a threshold for high-speed data usage, despite the user’s usage behaviors being unchanged from previous periods .

Which of the following troubleshooting steps should the user take FIRST?

Check network access permissions on recently loaded applications.

Limit data usage to WiFi networks only.

Wipe the device and restore to the factory default.

Change the lock screen password.

38. A technician has completed troubleshooting and repairing a newly found bug on a user’s workstation. The technician wants to share the repair steps with the rest of the team .

Which of the following methods will the technician MOST likely use?

Knowledge-base entry

Team chat message

Email to the team leader

Incident documentation

39. A customer built a computer with the following specifications:

Single hexa-core processor

8GB DDR4 memory

256GB SSD drive

Built-in graphics card

32-bit Windows OS

Audio editing software

The computer seems to be working, but the OS reports only 3.5GB of RAM is available .

Which of the following would correct the issue?

16GB DDR4 memory

64-bit Windows OS

Dual hexa-core processors

512GB SSD drive

40. A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in .

Which of the following is the BEST choice for the technician to make?

Politely ask the user to call back

Ask another technician to take the call

Troubleshoot the issue for the user

Input the issue as a ticket and escalate to Tier 2

Put the user on hold and troubleshoot after the scheduled break

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41. A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates

Disable the Windows Update service

Check for updates

Restore hidden updates

42. Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware .

Which of the following should the technician check NEXT?

Hijacked email

DNS entries

Hosts file

POP3 errors

43. Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation.

Which of the following should the technician perform FIRST?

Disconnect the network cable.

Disable System Restore

Boot into safe mode

Update the antivirus software.

Recover from a restore point

44. A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft.

Which of the following should the user try FIRST?

Open the application with administrative privileges.

Open a run command and then type the application name.

Reboot the computer into sate mode and try to open the program.

Uninstall the program alter saving any associated data and reinstall the program.

45. A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.

Which of the following upgrade methods should the technician use?

network installation

clean install

in-place upgrade

image deployment

46. A technician is troubleshooting a network connectivity issue on a Linux workstation .

Which of the following commands would help the technician gain information about the network settings on the machine?

chmod

grep

ifconfig

sudo

47. A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected.

II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Update all antivirus definitions and run a full scan on all networked computers.

Make sure the operating systems on all networked computers are fully patched and up to date

Update all software drivers and firmware on all the affected computers.

Enable geofiltering on the network firewall to stop unwanted communications.

48. A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:

✑ Deploy the patches to the environment following best practice protocols.

✑ Ensure the servers and applications are functioning properly after the deployment.

Which of the following steps will the technician most likely take NEXT?

Document the business processes.

Scope the change.

Perform a risk analysis.

Develop a back-out plan.

Document the changes.

49. A company has hired a new IT firm to manage its network switches and routers.

The firm is geographically separated from the company and will need to able to securely access the devices.

Which of the following will provide the ability to access these devices?

Telnet

SSH

RDP

VNC

50. A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings.

Which of the following Control Panel utilities should the technician use to accomplish this task?

Network and Sharing Center

Sync Center

Credential Manager

User Accounts

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51. A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an “incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible” is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power .

Which of the following describes the root cause of the issue?

The smartphone's data cable is disconnected.

The smartphone's side buttons are becoming sticky.

The smartphone has very little free space available.

The smartphone screen needs to be calibrated.

52. A technician is removing a virus from a user’s Windows workstation. The virus was installed by the user while downloading pirated software from the Internet .

Which of the following should the technician do to address this issue?

End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.

End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.

Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.

Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

53. A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users .

Which of the following should the technician add to meet the multifactor requirement?

Passphrase

Knowledge-based authentication

Thumbprint

54. Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Use ESD straps

Remove all jewelry.

Disconnect the power.

Remove the power supply.

55. A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right

corner of the screen without the browser open .

Which of the following should the technician do to remove the pop-ups?

Enable a firewall.

Apply OS security updates.

Boot the computer in safe mode and run chkdsk.

Run an anti-malware application

56. A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom .

Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Enable System Restore on the file server and make frequent restore points.

Disable full disk encryption on the file server.

Install a next-generation firewall at the network edge.

Use a host-based intrusion detection system and continuously monitor filesystem changes.

Use granular file permissions on the share and follow the principle of least privilege.

57. A security learn recommends a disaster recovery plan with the following requirements:

* Recent backups should be readily available.

* Only long-term backups should be stored off premises

* There should be minimum expenditure on hardware .

Which of the following satisfies all of these requirements?

Store 30 days of backups on premises and then age the backups to the public cloud

Store backups on premises and burst to the public cloud if needed.

Store backups both on premises and in a public cloud infrastructure

Store all the backups in a public cloud with no on-premises backup storage

58. A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information .

Which of the following BEST describes the technician’s concern with loading this application on the user’s computer?

Incompatibility

Impact to the network

Impact to the user

Impact to the device

59. A company is implementing multifactor authentication and requires a solution that utilizes TCP .

Which of the following will the company MOST likely select?

SNMP

TACACS+

DHCP

RADIUS

Kerberos

60. A user is working with the command line interface on a Linux computer To show the contents of the current directory, which of the following commands should be used'

dir

-get

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Updated 220-1002 Exam Questions Are More Helpful for CompTIA A+ Certification

Read 220-1002 free questions, you will find they are helpful for CompTIA A+ Certification

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