Refund Policy

Refund Policy

ITExamShop provides the most valid and valuable practice exam with actual exam questions and answers for IT certification exams, including a 100% passing guarantee. Choose the ITExamShop pdf file and read all the Q&As carefully, we can assure you that you can benefit from ITExamShop exam questions on the first attempt.

100% Money-Back Included

ITExamShop enhances the confidence of passing the required IT certification exams. Not only 100% passing guarantee is provided, but ITExamShop also has a 100% money-back policy. If fail the IT certification exams, mostly, think that ITExamShop does not help you with the preparation anymore, please ask for your money back.

Refund Items

  1. 100% Money-Back Means The Purchase Fee Back

100% money back means the purchase fee, not including other accounts, especially, the exam fee is not included.

  1. 100% Money-Back is Valid In 3 Months

After the payment for IT certification exams, you can instantly download the learning materials online. Please make sure you can start the learning at once, and also please make sure you have spent enough time to read and understand the exam questions carefully. If you take your exam and fail in 3 months, send your failed score report, then you can have a payment refund or choose another exam instead of a failed exam payment refund.

  1. 100% Money Back is only for Failed Exam

100% money back is only for failed exams. Some customers purchased multiple products in one order but when failed one of them, he/she asked for a full refund of the whole order, or, still took the exam but did not want to register anymore. It is unreasonable. Customers only can ask for the money back for a failed exam.

  1. 100% Money-Back only If You failed

Full Refund only if you failed your IT certification exams with ITExamShop products. Someone asked for a refund because some others, such as his/her friend failed. ITExamShop full refund policy is only for the customers who purchase our products and fail in 3 months.

  1. 100% Money-Back Can Not Be Agree In 3 Hours

100% Money Back can not be agreed in 3 hours. This means that if to any reason you are not able to pass the actual exam even after using our product for 3 hours, we will reimburse the full refund of the failed exam you spent on our products. You just need to mail us your score report along with your account information to the address listed below within 7 days of the exam.

  1. 100% Money-Back is not available because of the software version problem

ITExamShop provides customers with PDF files and software. The pdf file can be instant download, the software is free and will be sent via mail during working time. Due to the software being free, any problems caused by the software version, we will not give 100% money back.

7. 100% Money-Back does not apply to certain vendors

The refund policy does not apply to Microsoft, Huawei, Salesforce, DELL EMC, and Fortinet. This is because these vendors frequently change their exam questions. If you fail an exam from these vendors, you have the option to receive updates or choose two different exams for free.