Remarkable Avaya 6211 Exam Questions With 100% Passing Assurance

6211 Avaya Aura Contact Center Multimedia Implementation Exam is the requirement of Avaya Aura® Contact Center CCT and Multimedia Implement (ACIS – 6209) credential. When deciding to prepare for Avaya certification 6211 exam, you can get the remarkable Avaya 6211 exam questions of ITExamShop online. Avaya 6211 exam questions equipped using the most updated Avaya 6211 questions and answers which are being compiled by the Avaya specialist. The group of Avaya experts make certain that after preparing through 6211 Avaya exam questions you will be in a position to earn the success in Avaya Aura Contact Center Multimedia Implementation Exam in the initially attempt.

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1. During contact handling, agents can create a callback to a customer.

Where are the Agent Desktop callback minimum and maximum timers configured?

Agent Desktop Configuration, Default Closed Reasons

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, Resources

Agent Desktop Configuration, User Settings

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2. The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.

Which file types are used to export resource configuration data from the Windows network for data analysis?

Single standard XML file or flattened XML file

Single standard HTML file or flattened HTML file

Single standard CSV file or flattened CSV file

Single standard XSD file or flattened XSD file

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3. Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

Contact Center Manager Administration (CCMA)

Avaya Agent Desktop (AAD)

Contact Center Multimedia (CCMM)

Contact Center Manager Server (CCMS)

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4. Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

API Server

Agent Desktop

SIP Connector

Avaya Aura® Media Server

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5. Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

CCT Client Applications

Contact Management Framework (CMF)

CCT API

SIP Connector

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6. 1.You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.

How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phoneset in the Voice URI field.

Select the "Enable CTI for this agent" option.

Select the "Create CCT agent" option.

Set the agent user type to "Supervisor/Agent".

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7. Which tool displays the status counts for each multimedia contact type?

Contact Center Database Dashboard

Multimedia Data Management

Multimedia Dashboard

Contact Center Database Maintenance

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