New Avaya Certification 78950X Exam Questions – 100% Passing Materials

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1. Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

No agents are logged into any ACCS skillsets.

The control directory number is not acquired.

The master script is not activated.

The IP Office Short Code is not configured under the IP Office Server node.

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2. Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

ACCS and IP Office resides on a single VMware host server

Avaya Contact Center Select hardware appliance

IP Office 500V2 voice platform

Avaya Contact Center Select software appliance

Avaya Contact Center Select DVD

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3. Which type of application variables are used to reference the sample prompts?

RAN type variables

STRING type variables

MUSIC type variables

LANGUAGE type variables

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4. Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

Any time after 8:05 AM

After midnight

After 8:15 AM

After 9:00 AM

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5. Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Service Factor

Short call

Service Level

Display

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6. Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

IP Office

Licensing

Multimedia

Security Settings

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7. What is the function of the Data Synchronization process?

It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

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