Genesys Cloud Certified Professional (GCP-GC) Certification Contact Center Administration GCP-GC-ADM Study Guide

Genesys Cloud Certified Professional (GCP-GC) Certification Contact Center Administration GCP-GC-ADM Study Guide

Genesys Cloud Certified Professional (GCP-GC) certification requires candidates to complete three exams, including Contact Center Administration, Implementation, and Reporting & Analytics. GCP-GC-ADM study guide from ITExamShop are great to help you pass the Genesys Cloud Certified Professional (GCP-GC) Certification Contact Center Administration certification exam. We provide 60 practice questions with the accurate answers, you will be recommended to practice GCP-GC-ADM exam questions and answers with the pdf file and free software to complete the Genesys Cloud Certified Professional – Contact Center Administration exam.

Check Genesys Cloud Certified Professional (GCP-GC) GCP-GC-ADM Free Questions First

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1. Select the applicable options for Genesys Cloud Architect. (Choose three.)

2. Policies automate repetitive quality management tasks .

What items could be defined as policies? (Choose three.)

3. What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

4. Which ACD routing method routes interaction to the next available agent?

5. Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

6. Why are skills and languages configured separately?

7. What are callable time sets?

8. What would you select from the Admin>Outbound Dialing menu to create a new campaign?

9. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

10. What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)


 

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