Frequently Asked Questions
How to check the high-quality of the products?
Before deciding to take and practice the IT certification exams from ITExamShop, it is possible to check the high-quality of the products. We have free exam questions as demo online. Just read to find that ITExamShop is the best choice for preparation.
How to get my products after complete the order?
After complete the order, you can instant download the active file online. And we will send the retired file for reference via mail. The most important thing is, you must read the active file to prepare for the exam well. The actice file is the true file for ensuring that you can pass. Retired file is only for reading.
How to pay for the products?
It is easy to pay for the products. Come to ITExamShop and create an account successfully. Then browser products and add your wish product(s) to the cart. Go ahead of the process to use the Credit Card or Debit Card to complete the payment(s). More, we also accept the Western Union.
Is the update free for all?
Customers can enjoy 1-year free update from the day you purchase ITExamShop products. In this period, you can enjoy free update. Just feel free to contact us to get the latest version to make sure you have the valid product(s). Our mail is [email protected].
What about the guarantee policy? Does it include the refund policy?
As rule, we guarantee that you can pass your dream exam(s) in the first attempt. If failed, you can come here to ask for the refund. Before choosing to apply for the refund, please read the read policy first.
What are your payment methods?
ITExamShop offers two payment methods:
- Credit Card / Debit Card
- PayPal
You can choose the one you like to complete your payment.
What exam formats can I received?
Choosing the product(s) from ITExamShop means you choose the pdf file as the materials for learning. But you will not only receive the pdf file, but also the testing engine for free to simulate the real exam enviornment. Both the pdf file and free engine are the great tool to help you prepare well.
What should I do if the 1-year free update expires?
If your 1-year free update expires, please contact us at once. We will share a discount code to offer you 50% discount for re-purchase.
What should I do if the instant download can not be performed?
You can instant download the product(s) after complete the payment. If the instant download can not be performed, just contact us via mail: [email protected]. We will solve the problem(s) for you in 12 hours.
Where can I download the pdf file?
The product(s) will shown as pdf file and free engine. The two formats will be in a downloadable link. After you pay for the product(s) successfully, you can download the file from 3 channels:
- After pay successfully, it will skip to the download page, you can get the active file directly.
- You can download the exam file in member center.
- There will be a mail to you, you can find the downloadable link.
If you can not find the downloadable link anywhere, just contact us at once via mail: [email protected].